The guide waits until one hour after the time appointed at the meeting point (the waiting time will be deducted from the tour time or, if preferred, charged as extra time). Foreseeable delays should be notified in advance (phone: +43 (0) 664 260 96 87). Should the customers (groups or individuals) not appear at the meeting point within this time limit, and did not cancel the booked tour before 5 pm on the previous day, the tour will be given as performed and the complete fare will be charged without deduction. The deadline for free-of-charge cancellation is 5 pm from the day before the booked tour. After this period, 80% of the fare will be charged, additionally to transportation costs.
For the use of vouchers and coupons, one need to show proof of payment (bank transfer statement). If the payment was done after the agreed due date, an additional 15% of the fare will be charged, as a delay fee.

The rates advertised are for groups of up to 50 people. For larger groups, an additional fee per person will be charged.
Tours that need to be explained in more than one language will have a different price, based on the number of additional languages.
Some tours depend on the weather. Cancellations due to weather conditions are not entitled to compensation or exchange. The walking tours are customized, taking into account the agility of the group and its weakest element. Persons with reduced mobility, or who suffer severe health problems, are asked not to take part in our walking tours. Otherwise we do not take any responsibility for them.
The maximum number per group for mountain trekking is 15 people. For larger groups, the presence of additional guides is needed, therefore the rate will be increased.
Jurisdiction of Innsbruck

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